Open – Lexicon

Botmod theme should be custom

user can set theme according to his mind

Chat Client

We can add a logo on chat client.

Web Notification – Ticket Reassignment

1. Notification (web and email) when the tickets are lying in escalated state for a defined period of time (configurable at a tenant level) or the tickets are in someone’s inbox • Ticket #, department, Last actioned date, Reason, advisor

Draft ticket view restrictions

Currently, a student worker can see tickets in the draft created by any other user. This results in the creation and modification of a draft ticket by two different users which will lead to a lot of compliance issues and impact the sanity of ticket creation. Hence draft tickets should only be visible to users […]

Folder permission basis role

Currently, the SIS, Simplify ticketing, knowledge base and other components are set up at the tenant level. However, some roles may or may not require all those features. Hence, we must refactor our code so that we can define the role-based permissions for those features. For example, in the student view, if an institution does […]

archives

Status: Open

Botmod theme should be custom

Chat Client

Web Notification – Ticket Reassignment

Draft ticket view restrictions

Folder permission basis role

archives

Alert!