Email
Wifi/Internet
Sakai
Simplify Ideaxchange
Get your idea to 3 to be reviewed
- 2Web Notification - Ticket Reassignment1. Notification (web and email) when the tickets are lying in escalated state for a defined period of time (configurable at a tenant level) or the tickets are in someone's inbox • Ticket #, departmen... Read more...
- 2
- 0Draft ticket view restrictionsCurrently, a student worker can see tickets in the draft created by any other user. This results in the creation and modification of a draft ticket by two different users which will lead to a lot o... Read more...
- -1Folder permission basis roleCurrently, the SIS, Simplify ticketing, knowledge base and other components are set up at the tenant level. However, some roles may or may not require all those features. Hence, we must refactor our c... Read more...
- -1
