Troubleshooting Login Problems

Important Security Notice

• A publicly accessible password database was discovered containing credentials from social media platforms and Microsoft Outlook.com.
• Everyone must:
  • Change all social media passwords immediately and enable 2FA.
  • Change your Johnson account password as a precaution.
  • Required for anyone accessing Jenzabar or systems with student PII.

Change your password:

1. Go to https://www.office.com/?auth=2 and sign in.
2. Click your name → View Account → Change Password.
3. Verify MFA in the Microsoft Authenticator app.
4. Set a new password (minimum 11 characters, upper/lowercase, number, and special character).

Alternatively, follow the instruction guide located in the guidebook section on this page: https://my.johnsonu.edu/ICS/IT_Helpdesk.jnz